Frequently Asked Questions
The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task.
|Assessment Method||Satisfactory Result||Non-Satisfactory Result|
|You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.|
|Questions||All questions answered correctly||Incorrect answers for one or more questions|
|Answers address the question in full; referring to appropriate sources from your workbook and/or workplace||Answers do not address the question in full. Does not refer to appropriate or correct sources.|
|Written Activity||The assessor will mark the activity against the detailed guidelines/instructions||Does not follow guidelines/instructions|
|Attachments if requested are attached||Requested supplementary items are not attached|
|All requirements of the written activity are addressed/covered.||Response does not address the requirements in full; is missing a response for one or more areas.|
|Responses must refer to appropriate sources from your workbook and/or workplace||One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
|Case Study||All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.||Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.|
|Answers address the question in full; referring to appropriate sources from your workbook and/or workplace||Answers do not address the question in full; do not refer to appropriate sources.|
All programs have been developed in consultation with industry professionals. In collaboration with our educational resource partners, our online resources are developed by an experienced team of instructional designers with training qualifications and industry experience.
Each training resource and assessment tools are designed to support the learning outcomes and performance criteria for each unit of work.
Occasionally students are unable to view PDF files on Apple Mac and iPads. This is a common problem with Apple products and there are several steps you can take to fix this problem.
- Update your version of Adobe Reader.
- Configure your computer/device to open Adobe Reader.
- Right click on the file and save to a location on your computer. Navigate to the location where you saved the file to open the PDF.
If you are still unable to open the PDF file after following these instructions, you may need to contact your technical support provider to solve this issue.
Occasionally due to routine maintenance, our elearning website may not be available. However, we aim to keep interruptions to a minimum.
If you are experiencing technical difficulties, email us at student support
You will need a competent level of English to complete your course. If you need further information about your English language competency, please contact us.
Yes. Our courses are delivered completely online via our elearning system. There are no on campus or work placements required.
Course materials are supplied in an online environment. Unless otherwise stated in the course description, course materials are available for viewing online and may not be downloaded. Hard copy versions are available for purchase upon request. Please contact us for a quote for printed materials.
No. Everything that you need to complete the course is provided online for your convenience. However, optional hard copy versions of the online materials are available for purchase. Please contact us to request a quote.
Anytime. As long as you have an Internet connection, you can study online anywhere, anytime. Our courses can be completed at your own pace with the flexibility to study when, where and how often it suits you. If you prefer to study using hard copy materials, please contact us for a quote.
After successfully submitting your enrolment via our website you will be given online access to your course upon receipt of your payment. Enrolment processing times will vary with your payment method.
You can start within 24 hours of when you enrol and we receive and confirm payment!
Enrolment is easy! Select your course fee pricing option, click Add to Cart and follow the simple steps. If you still need further assistance or have further questions, you can contact us anytime. Alternatively, please chat online and we can help process your enrolment.