Frequently Asked Questions

Reference lists are created to allow readers to locate original sources themselves. Each citation in a reference list includes various pieces of information including the:

  1. Name of the author(s)
  2. Year published
  3. Title
  4. City published
  5. Publisher
  6. Pages used

Please use the following Harvard Reference style in your assignments.

  • Last name, First Initial. (Year published). Title. City: Publisher, Page(s).

On each course page, we state an approximate number of study hours to complete the course. However, we offer twelve (12) months’ access, with extensions available on a case by case basis on application.

We accept a wide range of payment methods:

Debits & Credit Cards,

Mobile Money Transfer (MoMo)

BPAY (Australia/NZ) Only)

Internet Bank Deposit/Transfer

You may be eligible for financial assistance from an employment services & providers assigned to you by Local Government Offices In your country. eg Centrelink in Australia. Contact your nearest government office to discuss your eligibility.
No! As a student you can study when and where it suits you and at your own pace.
Yes! Achieving an online professional development program will demonstrate to employers that you are self-motivated, disciplined, skilled and knowledgeable in the area of your chosen course and is a valuable addition to your CV.

  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Excellent and Responsive tutor support;
  • Easy to understand course content;
  • 12 months’ access with extensions available upon application;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task.

Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.

Does not refer to or utilise appropriate or correct sources of information
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly.  One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.

All programs have been developed in consultation with industry professionals. In collaboration with our educational resource partners, our online resources are developed by an experienced team of instructional designers with training qualifications and industry experience.

Each training resource and assessment tools are designed to support the learning outcomes and performance criteria for each unit of work.

The suggested word count is a basic guide only and as such can be exceeded. The general guidelines is to keep it at 10% difference – so either 10% under or 10% over is acceptable, unless otherwise stated. Any quotes, references and your bibliography/reference list are not included in your word count.
If you get stuck with an assignment or have a question relating to the learning materials, your tutors are available to provide guidance and feedback. You can contact them via the email link on our website, or via email. Tutors will respond to all enquiries and are available for your convenience.
Yes, you can. Simply email your tutor a copy of your work for review.
No. You can submit your assignments when you are ready.

Occasionally students are unable to view PDF files on Apple Mac and iPads. This is a common problem with Apple products and there are several steps you can take to fix this problem.

  1. Update your version of Adobe Reader.
  2. Configure your computer/device to open Adobe Reader.
  3. Right click on the file and save to a location on your computer. Navigate to the location where you saved the file to open the PDF.

If you are still unable to open the PDF file after following these instructions, you may need to contact your technical support provider to solve this issue.

Occasionally due to routine maintenance, our elearning website may not be available. However, we aim to keep interruptions to a minimum.

If you are experiencing technical difficulties, email us at student support

Yes! You will receive a Certificate or Diploma upon successful completion of your assessment.

You will need a competent level of English to complete your course. If you need further information about your English language competency, please contact us.

Yes. Our courses are delivered completely online via our elearning system. There are no on campus or work placements required.

Course materials are supplied in an online environment. Unless otherwise stated in the course description, course materials are available for viewing online and may not be downloaded. Hard copy versions are available for purchase upon request. Please contact us for a quote for printed materials.

No. Our courses are assessed via written exercises and assignments and all assignments are submitted online via our elearning system. There are no on-campus requirements for our students.
In order to successfully complete the course, you will need to complete all of of the assignments. We use a competency-based assessment; if you do not receive a ‘Competent/Pass’ grade you will be asked to resubmit your assignment. You are able to submit your work for marking three (3) times only. If you do not pass your assignment on the third attempt, you will need to re-enrol into the unit (charges apply).
If you require assistance with the course materials and need a concept explained further, please email with your query and your tutor will respond promptly and personally. Your assigned tutor will guide you through the course materials, help you with any problems and provide feedback on your assignments.

No. Everything that you need to complete the course is provided online for your convenience. However, optional hard copy versions of the online materials are available for purchase. Please contact us to request a quote.

Yes! Because we offer unlimited elearning access, you can take a break whenever you like!
Because we offer unlimited elearning access, you are able to complete your course at your own pace.
The entry requirements for each of our programs is available in the description of each course.

Anytime. As long as you have an Internet connection, you can study online anywhere, anytime. Our courses can be completed at your own pace with the flexibility to study when, where and how often it suits you. If you prefer to study using hard copy materials, please contact us for a quote.

After successfully submitting your enrolment via our website you will be given online access to your course upon receipt of your payment.  Enrolment processing times will vary with your payment method.

You can start within 24 hours of when you enrol and we receive and confirm payment!

Enrolment is easy! Select your course fee pricing option, click Add to Cart and follow the simple steps. If you still need further assistance or have further questions, you can contact us anytime. Alternatively, please chat online and we can help process your enrolment.

Yes! We accept enrolments from individuals internationally; location is no barrier to entry into our programs.
Your course will be recognized within the Australian government qualifications Framework (AQF). This means that any country that recognizes Australian qualifications will be able to see and verify your qualifications under the framework.
No, You do not need to travel to Australia to do your course. All our courses are delivered fully online
We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Most of our courses have no formal education entry requirements, other than English language skills. Check the course description page for your course to see if the course you are interested in has any additional requirements.
If you are unsure which course is most relevant to you, contact us for some advice via our website through the Chat or Email.
All courses completed under the Australian Qualifications framework will be accessible to the Australian educational institution you may be applying to. This may (according to the requirements of the Institutions) be considered in your application to continue to study in that institution. Please contact the institution directly to discuss.